Introduction to Total Fulfilment

Total Fulfilment takes all the frustration out of your order fulfilment operation. From start up online retailers to established international wholesalers - we store your goods, pick your orders and s...

Returns

Returns

We check your returns in line with pre-agreed instructions

Using our Returns Department, makes the handling of your returned consignments efficient and cost effective. You can tailor the decision making and processes to ensure we deliver the right outcome in a timely fashion.

Working desk

We have a recycling contract with a local company

We have a long-standing relationship with a respected local recycling contractor who we work with to ensure we can recycle as much waste as we can. In partnership with them, we are proud to say we have <0.5% contribution to landfill by recycling virtually all company waste. To offset our small carbon footprint, we have created large areas of woodland by planting over 10000 trees and counting.

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We have a long-standing relationship with a respected local recycling contractor who we work with to ensure we can recycle as much waste as we can. In partnership with them, we are proud to say we have <0.5% contribution to landfill by recycling virtually all company waste. To offset our small carbon footprint, we have created large areas of woodland by planting over 10000 trees and counting.

We follow full UK and EU recycling and waste management legislation

It goes without saying that we are fully compliant with all current UK and European legislation pertaining to recycling and waste management. We are proud of our heritage and our beautiful location in the heart of the Yorkshire Wolds and feel a strong duty to protect our environment for future generations to enjoy.

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It goes without saying that we are fully compliant with all current UK and European legislation pertaining to recycling and waste management. We are proud of our heritage and our beautiful location in the heart of the Yorkshire Wolds and feel a strong duty to protect our environment for future generations to enjoy.

Return icon

We will follow your guidelines on what can go back on sale

We fully accept that you may be wary when considering whether an item is suitable for resale. We will always follow your guidelines as to what is and is not acceptable, to be returned to stock and if there is any doubt, we will consult with you before making your items available for resale.

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Send your product back to yourself or your supplier

If you do not want a particular item to go back into saleable stock, we can arrange for this to be returned to either yourselves or directly to your supplier. Again, we’ll work with you to agree exactly how and when this happens to ensure we ship the items in cost efficient consignments whilst ensuring we adhere to any time sensitive restrictions your supplier may have.

Package remove icon

Tell us when you want to dispose of your product

Unfortunately, some returns are simply unsuitable for re-sale or any other purpose and need to be disposed of. Let us know when this is the case and we can dispose of the product, in line with your specifications.

Working desk

We have a recycling contract with a local company

We have a long-standing relationship with a respected local recycling contractor who we work with to ensure we can recycle as much waste as we can. In partnership with them, we are proud to say we have <0.5% contribution to landfill by recycling virtually all company waste. To offset our small carbon footprint, we have created large areas of woodland by planting over 10000 trees and counting.

Read More

We have a long-standing relationship with a respected local recycling contractor who we work with to ensure we can recycle as much waste as we can. In partnership with them, we are proud to say we have <0.5% contribution to landfill by recycling virtually all company waste. To offset our small carbon footprint, we have created large areas of woodland by planting over 10000 trees and counting.

We follow full UK and EU recycling and waste management legislation

It goes without saying that we are fully compliant with all current UK and European legislation pertaining to recycling and waste management. We are proud of our heritage and our beautiful location in the heart of the Yorkshire Wolds and feel a strong duty to protect our environment for future generations to enjoy.

Read More

It goes without saying that we are fully compliant with all current UK and European legislation pertaining to recycling and waste management. We are proud of our heritage and our beautiful location in the heart of the Yorkshire Wolds and feel a strong duty to protect our environment for future generations to enjoy.

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Release refunds as and when it suits you

If you want to determine exactly when refunds can be paid out, it is not a problem for us. We can configure the system to release refunds in line with your requirement.

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Set approval required so you can edit refund amounts

We appreciate that sometimes you may wish to have final approval on some or all refunds. If this is the case, we can add an “approval required” stage into the returns process. This means we do all the administrative tasks surrounding the return and you have the final say on the level of refund offered.

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Action resends for replacement items or change of product

In many cases, a customer loves the product but needs a different size or would prefer a different colour. We can customise our returns system to generate a replacement order for the products your customer now needs. The system will also action a partial refund or additional surcharge, if necessary.

Automatically initiate refund

Our Returns Management System will automatically process a refund to your customer when we confirm satisfactory receipt of the returned parcel.