Introduction to Total Fulfilment

Total Fulfilment takes all the frustration out of your order fulfilment operation. From start up online retailers to established international wholesalers - we store your goods, pick your orders and s...

Let us introduce ourselves

Total Fulfilment is a family-owned Order Fulfilment Company which delivers an unparalleled service by utilising our many years of retail, eCommerce and warehousing experience. We synchronise our industry-leading I.T. tools with skilled team members and robust processes to ensure your orders are despatched on time, in full.

We pride ourselves in offering a personal service to all our clients – we really believe this is a partnership and we endeavour to offer the same care and attention to detail to your business as we would to our own.

Your business is our business. Your success is our success.

A nice looking man

Let us introduce ourselves

A nice looking man

Total Fulfilment is a family-owned Order Fulfilment Company which delivers an unparalleled service by utilising our many years of retail, eCommerce and warehousing experience. We synchronise our industry-leading I.T. tools with skilled team members and robust processes to ensure your orders are despatched on time, in full.

We pride ourselves in offering a personal service to all our clients – we really believe this is a partnership and we endeavour to offer the same care and attention to detail to your business as we would to our own.

Your business is our business. Your success is our success.

If you have outgrown your current storage space or you are spending too much of your time fulfilling orders and not enough time growing your business, then our services are exactly what you need.

Total Fulfilment warehouse building

Operating from a purpose built, 200,000 square foot warehouse; we have the space you need now and the capacity you will need in the future to match your seasonal peaks and any ambitious plans for growth you have.

Powered by our bespoke purpose built software package – the Total Fulfilment Hub. We will take your orders from all your sales channels, pick and pack them to our exacting standards and despatch them to your customer through our extensive network of shipping partners.

Though we are confident our processes are robust and deliver results; we do not rest on our laurels. We constantly review everything we do to see how we can further improve and maintain our competitive edges.

We are driven to exceed our promises and deliver an unparalleled service to our partners and their customers.

2019 Performance

Pallets received and checked

43,861

Pallets received and checked

Items picked in full

1,173,106

Items picked in full

Packages shipped on time

657,908

Packages shipped on time

Pallets received and checked

43,861

Pallets received and checked

Team

Highly Experienced, Well-Trained Team

Our team at Total Fulfilment is well established with some of our team members being with us for over 20 years. We ensure we always train to a high standard using both in-house and external trainers. We know that a reliable and trustworthy workforce reflects directly on our services levels.

From pickers, packers, and customer service agents through to forklift drivers, lorry loaders and stock counters. We always ensure that our team has the skills and knowledge to do a great job for our clients.

Meet the Team
Full Induction Program

Full Induction Program for All Warehouse Operatives

Our induction period takes 12 weeks in total. This covers everything from health and safety to picking best practice. Our new team members are always 'buddied' up with our more experienced team members.

This allows them to learn and adapt to different client specifications before going solo. We find the 'buddy' methodology a great way to onboard new team members whilst maintaining optimum client service levels.

Custom Training

Custom Training Based on Client Requirements

We know you have heard it before, but it is so true that no two clients are the same. If you have a special picking or packing requirement, with the needs training out, we have it covered.

We always agree on the SOP with the client and trial the requirement before handing the job over to our team members.

This allows us to sense-check the requirement and feedback on any findings or alterations. Once the final call is made, we train out and sign off.

Client Values

Option to Have Team Members Briefed on Client Values

A business ethos is at the heart of its success; we want to be a part of that success. We encourage all our clients to pass on to us their ethos and company values.

For us there is no better way to enthuse the team, then give them the best possible understanding of why we do what we do.

For us, partnership really does mean partnership.

1-2-1

Option to Arrange 1-2-1 with Our Team Members

We are not a faceless organisation. At Total Fulfilment, our team members are not just a number.

We understand that our team are really important to our clients’ success and we hope you think our team is important, too. We welcome all our clients to arrange a 1-2-1 with our team members.

This is sometimes a bit scary for them, but it always means a lot.

Highly Experienced, Well-Trained Team

Our team at Total Fulfilment is well established with some of our team members being with us for over 20 years. We ensure we always train to a high standard using both in-house and external trainers. We know that a reliable and trustworthy workforce reflects directly on our services levels.

From pickers, packers, and customer service agents through to forklift drivers, lorry loaders and stock counters. We always ensure that our team has the skills and knowledge to do a great job for our clients.

Meet the Team

Full Induction Program for All Warehouse Operatives

Our induction period takes 12 weeks in total. This covers everything from health and safety to picking best practice. Our new team members are always 'buddied' up with our more experienced team members.

This allows them to learn and adapt to different client specifications before going solo. We find the 'buddy' methodology a great way to onboard new team members whilst maintaining optimum client service levels.

Custom Training Based on Client Requirements

We know you have heard it before, but it is so true that no two clients are the same. If you have a special picking or packing requirement, with the needs training out, we have it covered.

We always agree on the SOP with the client and trial the requirement before handing the job over to our team members.

This allows us to sense-check the requirement and feedback on any findings or alterations. Once the final call is made, we train out and sign off.

Option to Have Team Members Briefed on Client Values

A business ethos is at the heart of its success; we want to be a part of that success. We encourage all our clients to pass on to us their ethos and company values.

For us there is no better way to enthuse the team, then give them the best possible understanding of why we do what we do.

For us, partnership really does mean partnership.

Option to Arrange 1-2-1 with Our Team Members

We are not a faceless organisation. At Total Fulfilment, our team members are not just a number.

We understand that our team are really important to our clients’ success and we hope you think our team is important, too. We welcome all our clients to arrange a 1-2-1 with our team members.

This is sometimes a bit scary for them, but it always means a lot.