Introduction to Total Fulfilment

Total Fulfilment takes all the frustration out of your order fulfilment operation. From start up online retailers to established international wholesalers - we store your goods, pick your orders and s...
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COOKIES POLICY

LAST UPDATED 19 MAY 2026

Total Fulfilment Ltd operates the website https://totalfulfilment.co.uk. This policy explains what cookies are, which cookies we set, why we set them, and how you can control them.

A cookie is a small text file that a website stores on your device when you visit. Some cookies are essential for the site to work; others help us understand how visitors use the site or measure the performance of our advertising.

You may withdraw or change your consent at any time by clicking Cookie Preferences in the footer of any page on this site.

Strictly Necessary Cookies

These cookies are required for the website to function. They cannot be switched off in our system. You can set your browser to block them, but parts of the site may then stop working.

tf_cookies_consent

365 days

Stores your consent decision (accepted/rejected categories, timestamp, and version) so we do not show the banner on every page load. Set by Total Fulfilment.

Chatwoot session

Session

The live-chat widget on this site is provided by Hiverhq (loaded from chat-widget.hiverhq.com). Chatwoot sets a session identifier so an in-progress conversation is preserved as you navigate between pages. Hiverhq acts as a data processor on behalf of Total Fulfilment. The chat widget is the primary real-time support channel and is treated as essential to delivering the service a user actively requests when they open it; the session cookie is set only when the chat panel is opened. Email ([email protected]) and phone support remain available without this cookie.

No marketing or tracking data is collected through strictly necessary cookies.

Analytics Cookies

Analytics cookies help us understand how visitors use the website so we can improve it. We only set these cookies if you have given your consent.

Google Analytics 4

Provider: Google LLC, USA. Data is transferred under the UK adequacy decision for the EU-US Data Privacy Framework.

_ga

Up to 2 years

Distinguishes unique users.

_gid

24 hours

Distinguishes users (shorter-lived).

_gat

1 minute

Throttles request rate.

Smartlook

Provider: Smartsupp.com s.r.o., Czech Republic (EU region). Smartlook records anonymised session replays to help us identify usability issues.

Smartlook session

Up to 1 year

Identifies the session being recorded.

Marketing Cookies

Marketing cookies are used to measure the effectiveness of our advertising campaigns. We only set these cookies if you have given your consent.

Provider: Google LLC, USA. Data is transferred under the UK adequacy decision for the EU-US Data Privacy Framework. Loaded via GTM container GTM-5KQZG2NZ.

_gcl_au

Up to 3 months

Stores and tracks conversions from Google Ads.

_gcl_aw

Up to 90 days

Tracks click-through conversions from Google Ads.

NID

Up to 6 months

Used by Google to show personalised ads.

You can update your choices at any time:

  1. Click Cookie Preferences in the footer at the bottom of this page.
  2. In the panel that appears, switch the categories on or off.
  3. Click Save My Choices to save your updated preferences.

Your new preference takes effect immediately and overwrites your previous choice.

You can also control cookies through your browser settings. Note that disabling all cookies in your browser will prevent strictly necessary cookies from working and may break parts of this site.

Your Rights

You have rights under UK GDPR in relation to your personal data, including the right to access, correct, or erase it. Our full privacy notice, including details of how to exercise those rights and how to contact the ICO, is available at Privacy Policy.

Contact Us

If you have any questions about how we use cookies, please contact us at [email protected].