FAQs

The prices we offer are based around the volume you expect to sell but there are no minimum requirements.

Providing we have systems already in place to support your business, there will be no additional setup fees. If development work is required, fees will be discussed and agreed before signing of terms and conditions.

Your quote will be specific to you as a client. Please let us know if you have any questions about our fulfillment services and the Total Fulfilment customer services team will be happy to help you.

Yes, we can process returns. We do not currently offer a returns shipping service. If this is essential to your business, please get in touch to discuss.

Providing you have internet access, you can access your portal at anytime from anywhere.

We are able to offer both national and international shipping.

Currently the most popular platforms are Amazon, Shopify and Woo Commerce. There are many other platforms we can integrate with too.

The integration will automatically update your sales channels with tracking information, status and stock levels.

There are several stages at which orders can be amended within you own hub. Once it reaches our dispatch system, order cannot be changed or cancelled.

Yes, and by CSV.

There is a large demand for fulfilling clothing and ambient foods although we are not restricted to these types of products. There is capacity to handle products large or small.

We would encourage a tour of our facilities as part of the onboarding process.

Yes, providing the integrations already exist on our system.

All fees are listed under the terms and conditions and there are no hidden charges.

We offer a range of domestic and international shipping services.

Yes, your services are tailor made to your requirements. We can either quote for ad hoc work or agree fixed pricing for repeat services.

Your TF hub can act as your inventory management with a wide range of inventory and sales reports available.

We have a standard template, or you can add your own design.

There will be a link to the tracking URL and the tracking number.

We have selected gated areas within the facility used for secure storage.

We welcome visitors but would appreciate at least 24 hours’ notice to make sure someone is available to escort you around the facility.

Invoices are generated on the 1st and 15th of every month and are payable by direct debit within 7 days.

We will try and find a courier solution for any size of item.

For health and safety, our racking is limited to 750kg per pallet however other storage solutions are available if your items exceed this.